Reference

Terms and Conditions That Cover Your Account

These terms set out what we expect from you and what you can expect from us — covering account registration, wallet deposits through DANA, OVO, and GoPay, how we handle disputes, and what happens when access rules apply in your region.

Account Registration TermsDANA, OVO, GoPay Deposit RulesDispute and Refund ProcessRegional Access ConditionsAccount Suspension Policy

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HOW WE HANDLE YOUR DATA

Account Security and Data Retention Practices

We hold your account data securely and use it only for the purposes outlined in these terms — processing transactions, verifying identity, and maintaining your account history. Data is not sold to third parties. Cookies on the site track session activity and help us keep your login state stable across pages; you can manage cookie preferences through your browser settings. Account records are retained for as long as your account is active and for a period after closure as required by standard operational practice. To request a change to your registered details — including the wallet linked for withdrawals — contact support with identity confirmation.

Data Handling

Your personal details and transaction history are stored securely and accessed only by authorised staff for account management and dispute resolution purposes.

Cookie Use

Session cookies keep your account state active while you browse. We do not use cookies to track activity outside the vw018 domain or sell session data.

Account Security

Each login is protected by a one-time PIN sent to your registered contact. If you did not initiate a login, contact us immediately to lock the account.

Change Requests

To update your registered wallet or contact detail, submit a request through live chat or email. We complete a verification check before applying any change.

What These Terms Actually Cover

vw018 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, you agree to a set of rules that govern how your account operates — from the moment you register to every deposit and withdrawal you make. Eligibility is determined by where you are located and whether local law allows

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access; we do not accept accounts from regions where operating is prohibited. Your account is personal and non-transferable. Sharing login credentials or attempting to operate multiple accounts under a single identity is a breach of these terms and may result in account suspension pending review. Deposits
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made through DANA, OVO, or GoPay are processed in real time once your e-wallet confirms the transfer. Withdrawals follow a verification step where we confirm the receiving wallet matches the one registered to your account — this protects against misdirected funds. Bonuses and promotional credits carry
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their own usage conditions, which we publish separately on the promo board; if those conditions are not met, we reserve the right to remove the credit before withdrawal. Any dispute must be raised with our support team within 30 days of the transaction date. We may
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amend these terms at any time and will notify registered accounts via the contact method on file. Continued use of the account after an update means you accept the revised terms.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR TEAM

Contact Us About Your Terms Query

If something in these terms is unclear, or you need to raise a dispute about a transaction or account action, our support team handles terms-related queries directly. Reach us through live chat on the site, by email, or via our official Telegram channel — whichever fits your situation. Players in Bandar Lampung and other parts of Indonesia can connect through any of these channels without a time restriction.

Questions About These Terms Answered

These are the questions we hear most often about account terms, policy scope, and how we handle specific situations. If your question is not covered here, our support team can help directly.

These terms apply to every registered account on vw018. Access is available only where local law permits. If your region restricts access, these terms cannot be used to override that restriction.

No. Each person is allowed one account. Duplicate accounts are a breach of these terms and may result in both accounts being suspended while we review the situation.

Contact support within 30 days of the transaction. Provide the transfer reference from your DANA or OVO app and your account ID. We will cross-check on our end and resolve it.

Submit a request through live chat or email. We run a verification step before applying any wallet change — this protects you from unauthorised changes to your withdrawal destination.

Yes. We may update these terms at any time. We notify registered accounts when material changes occur. Continuing to use your account after an update means you accept the revised version.

Account records are retained for a period after closure in line with standard operational practice. You can ask our support team for more detail on our specific retention window.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms and Conditions That Cover Your Account

Account Security and Data Retention Practices

Data Handling

Cookie Use

Account Security

Change Requests

Contact Us About Your Terms Query

Questions About These Terms Answered

01 Who do these terms apply to?

02 Can I have more than one account?

03 What happens if my DANA or OVO deposit does not appear on my account?

04 How do I request a change to my registered wallet?

05 Can these terms change after I register?

06 How long do you keep my account data after I close my account?

Terms & Conditions

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